Customer support
Refund Policy
This page explains how TekAI handles refunds, cancellations, rescheduling, disputes, and complaints.
- Company
- TekAI
- Legal name
- TEKAI ADAM
- Organization number
- 930 043 761
Free Services
The free AI mapping call is free of charge. If it cannot take place, it can be rescheduled or cancelled without payment.
Courses and Workshops
- Cancellation at least 7 days before delivery is eligible for refund or rescheduling.
- Cancellation less than 7 days before delivery may be charged if TekAI has reserved time, prepared material, or incurred costs.
- If TekAI cancels a paid session, the customer may choose a refund for the undelivered part or a new date.
Custom AI Projects
Custom AI work is normally scoped and priced individually. Refunds are assessed against written scope, milestones, work already delivered, licenses, third-party costs, and non-recoverable preparation.
Payment Refunds
Approved refunds are normally returned to the original payment method. Card refunds may take several business days depending on the card network, bank, and payment provider. Invoice refunds are handled by bank transfer or credit note where applicable.
Disputes and Complaints
Send refund requests and complaints to tekaias2025@gmail.com. Include your name, organization, order or invoice reference, payment reference, and a short explanation. TekAI aims to respond within 5 business days.
Contact
TekAI, TEKAI ADAM, organization number 930 043 761. Email: tekaias2025@gmail.com. Phone: +47 455 02 469.
Last updated: 20 August 2026.